Privacy policy

Nothing about you, without you

Melon Health respects the privacy of participants and has developed the Melon Privacy Policy to demonstrate our commitment to protecting your privacy. The application, Melon and Bubble app (“Applications” ), are created by Melon Health Ltd. (also called "Melon",”Bubble app”, "we" ,"us" and "our" in this privacy policy). The Melon Privacy Policy is intended to describe for you, as an individual and a user of Melon and/or the Bubble app, why we collect personal and health information (“information”) about you, how we collect and “Process” (store, use, and share) it, and your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using Melon and/or the Bubble app.


Personal information is information about a living person. This information identifies the individual, or is capable of identifying the individual person.

Health information is information relating to any past or present physical or mental health condition of an individual, or the provision of healthcare to an individual.

When we refer to information in our privacy policy we are referring to the combination of personal information and health information.

Why do we collect information about you?

We collect information about you for the following purposes so that we can;

  • Contact you for administrative or technical purposes
  • Provide our services to you
  • Personalize our services to your particular circumstances
  • Connect you with other people who share the same characteristics and/or problems as you
  • Improve our services based on your use of them
  • Report on the outcome of our services to promote and evaluate them

What information does the Application collect and how does it collect it?

Information collected from you or your healthcare provider

The Application obtains the information you provide when you register as a user. Registration with us is optional. However, please keep in mind that you may not be able to use any of the features offered by the Application unless you register with us.

When you register with us and use the Application, you generally provide (a) your name, email address, a username, password and other registration information; (b) transaction-related information, such as when you download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into the application during participation in the program. You may change or delete any information you provide at any time.

Melon may also collect information directly from your healthcare provider(s), clinic, nurse(s), coach(es), as well as third parties involved in the delivery of the Program. This information may include unique identifiers such as a national health identifier.

As a Visitor, you can browse our websites ( and to find out more about our apps and other services. You are not required to provide us with any personally identifiable information as a Visitor.

Automatically collected information

The Application may collect certain information automatically, including, but not limited to, the type of computer or mobile device you use, your computer or mobile devices unique device ID, the IP address of your computer or mobile device, your operating system, the type of internet browsers you use, and information about the way you use the Application.

We use the information we collect to help us continuously understand and optimize the experience for you. Our website and mobile application use analytics to measure anonymized site activities, and associate multiple sessions across multiple devices. We only use your data for the purpose of internal analytics to improve our Services.


Our website uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

Does the Application collect precise real time location information of the device?

This Application does not collect precise information about the location of your device.


We will not contact children under age 13 about special offers for marketing purposes or solicit data without a parent's permission. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such information from our files within a reasonable time.

How is the information used?

We may use and disclose information that we collect about you to:

  • Provide our services as part of the Program
  • Improve and personalise your experience
  • Share your information with other users within the Program (see section below “Sharing on our service”)
  • Manage your account and resolve technical issues with the Program
  • Perform research and analysis about your use of Melon and the outcomes achieved
  • Report the outcomes of our services to our partners
  • Promote our Program using anonymized data to potential clients
  • Communicate with you by email, and/or mobile devices about your use of Melon
  • Enforce the Terms and Conditions
  • Manage our business and perform functions as otherwise described to you at the time of collection

Data collected by the Services will not be shared or processed for any other reason than outlined in this policy. Keep in mind that we won’t ever use your email to spam you with marketing promotions not related to the Application or Program.

Sharing on our service

Sharing of your information on our Service

Melon will only ever share your personal or health information ("information") with people you have consented to receiving that information by joining Melon and/or the Bubble app. These may include: a person of your choice, your healthcare provider, your health coach, Melon administrative personnel, emergency services if there is concern for your safety.

Melon and the Bubble app have two types of Services:

  1. As part of Integrated Service Delivery - where your GP, GP practice staff, marae clinic, community health provider or mental health clinician (“healthcare provider”) has referred you to Melon as part of their provision of care for you. They may use the Melon app to direct message you and/or provide video consults with you. In this Service, Melon collects your phone number and other information including your NHI number.
  2. Self-referral and sign-up - where you sign up to Melon and/or the Bubble app on your own outside the service of a healthcare provider. In this Service, the only information collected from you is what you enter when you sign up to the service. This does not include your phone number or NHI number.

Services may provide an optional online community where you may anonymously post and share information about yourself and your experience. This may include your location, username and picture.

By using the Services, you consent to and authorize Melon to disclose any or all of the collected information to: healthcare providers who referred you to the service as part of their care for you; your health coach if you have one assigned to you and to other authorized administrative Melon personnel for the sole purpose of providing the Service. You also consent to Melon disclosing your name and phone number (if collected) - to crisis and/or emergency service providers should there be concern for your safety. Your eligibility for and participation in this Service indicates you meet the inclusion criteria for the Services, which will identify the presence of specific health conditions or risk factors you may have. The information healthcare providers and administrative Melon personnel may have access to, includes a range of personal and health information, including but not limited to, your username and picture, and by inference the link to your diagnosis and/or reason for program participation. Moreover, as the program will group participants based on certain characteristics, such as diagnosis or region, there is potential that fellow community group members may be co-workers or other acquaintances. Your anonymity is protected by your choice of username that does not identify you and your choice of profile picture that does not identify you.

Third party services we use and their access to your information

We employ third party services to provide functions on our behalf. We do not sell or disclose your information to third parties without your consent, except for third party service providers to provide their services on our sites, application and to support our business operations. Unless otherwise described in the Privacy Policy.

Google Firebase

We use the following Firebase features: Realtime Database, Crash Reporting, Cloud Messaging, and Authenticator.


We use all Mixpanel features. This includes the tracking of your computer or mobile device's IP address. No user entered data is included in Mixpanel’s tracking. Information on how Mixpanel uses the data that this service collects can be found here.

If we share your information for another purpose we will gain your consent first.

Social Media and Identity Providers

To use certain features you will have to create an account. If you choose to do this with certain third-party social networking services or Identity Providers, such as Facebook or Google, we will create your account by extracting from these services certain personal information such as your email address and other personal information that your privacy settings on the service account permit us to access.

Our Applications may include social media features, such as the Facebook Like button, and widgets, such as the “Share This” button. These features may collect your Internet protocol address, which page you are visiting on or Applications, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Applications. Your interactions with these features are governed by the privacy statement of the company providing it.

Other legal reasons for disclosure of information

We may disclose Information: as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted service providers who work on our behalf, where they do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

If Melon Health Ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Application of any change in ownership or use of this information, as well as any choices you may have regarding this information.

Rights of access and correction

You can access and update your information online by logging into your account. You have the right to access and to request correction of any of your information provided to us in connection with your use of the Program. If you would like to view the information relating to you that we have stored, or to request correction of such personal information, or if you have any concerns regarding your privacy please contact us at

What are my opt-out rights?

You can stop all collection of information by the Application easily by deleting your account in ‘Settings’. You can also request to have information corrected via email, at

To opt-out of all analytics we use, you can uninstall the Application or stop using our Services.

Data retention policy, managing your information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We retain users health information 10 years after last date of modification, as required by law. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete user provided data that you have provided via the Application, please contact us at and we will respond in a reasonable time. Please note that some or all of the user provided data may be required in order for the Application to function properly. Your data is stored, encrypted and protected using AWS servers in Sydney. This is the preferred data storage location for the Ministry of Health.


We take safeguarding the confidentiality of your information very seriously. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Links to other websites

Our Application may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third party websites will utilise your personal information. In addition, these websites may contain a link to websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilise your personal information.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this Policy by the revision numbers at the end of the Policy.

Your consent

By agreeing to this Privacy Policy, you are consenting to the collection and processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at

Limitation of this Privacy Policy

This Privacy Policy does not extend to third party websites beyond our control, that you may access through our services.


Version 2.4, updated 14 December 2021