Personal information is information about a living person. This information identifies the individual, or is capable of identifying the individual person.
Health information is information relating to any past or present physical or mental health condition of an individual, or the provision of healthcare to an individual.
We collect information about you for the following purposes so that we can;
The Application obtains the information you provide when you register as a user. Registration with us is optional. However, please keep in mind that you may not be able to use any of the features offered by the Application unless you register with us.
When you register with us and use the Application, you generally provide (a) your name, email address, a username, password and other registration information; (b) transaction-related information, such as when you download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into the application during participation in the program. You may change or delete any information you provide at any time.
Melon may also collect information directly from your healthcare provider(s), clinic, nurse(s), coach(es), as well as third parties involved in the delivery of the Program. This information may include unique identifiers such as a national health identifier.
As a Visitor, you can browse our websites (www.melonhealth.com and www.thebubbleapp.com) to find out more about our apps and other services. You are not required to provide us with any personally identifiable information as a Visitor.
The Application may collect certain information automatically, including, but not limited to, the type of computer or mobile device you use, your computer or mobile devices unique device ID, the IP address of your computer or mobile device, your operating system, the type of internet browsers you use, and information about the way you use the Application.
We use the information we collect to help us continuously understand and optimize the experience for you. Our website and mobile application use analytics to measure anonymized site activities, and associate multiple sessions across multiple devices. We only use your data for the purpose of internal analytics to improve our Services.
This Application does not collect precise information about the location of your device.
We will not contact children under age 13 about special offers for marketing purposes or solicit data without a parent's permission. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable time.
We may use and disclose information that we collect about you to:
Data collected by the Services will not be shared or processed for any other reason than outlined in this policy. Keep in mind that we won’t ever use your email to spam you with marketing promotions not related to the Application or Program.
Melon will only ever share your personal or health information ("information") with people you have consented to receiving that information by joining Melon and/or the Bubble app. These may include: a person of your choice, your healthcare provider, your health coach, Melon administrative personnel, emergency services if there is concern for your safety.
Services may provide an optional online community where you may anonymously post and share information about yourself and your experience. This may include your location, username and picture.
By using the Services, you consent to and authorize Melon to disclose any or all of the collected information to: healthcare providers who referred you to the service as part of their care for you; your health coach if you have one assigned to you and to other authorized administrative Melon personnel for the sole purpose of providing the Service. You also consent to Melon disclosing your name and phone number (if collected) - to crisis and/or emergency service providers should there be concern for your safety. Your eligibility for and participation in this Service indicates you meet the inclusion criteria for the Services, which will identify the presence of specific health conditions or risk factors you may have. The information healthcare providers and administrative Melon personnel may have access to, includes a range of personal and health information, including but not limited to, your username and picture, and by inference the link to your diagnosis and/or reason for program participation. Moreover, as the program will group participants based on certain characteristics, such as diagnosis or region, there is potential that fellow community group members may be co-workers or other acquaintances. Your anonymity is protected by your choice of username that does not identify you and your choice of profile picture that does not identify you.
We use the following Firebase features: Realtime Database, Crash Reporting, Cloud Messaging, and Authenticator.
We use all Mixpanel features. This includes the tracking of your computer or mobile device's IP address. No user entered data is included in Mixpanel’s tracking. Information on how Mixpanel uses the data that this service collects can be found here.
If we share your information for another purpose we will gain your consent first.
To use certain features you will have to create an account. If you choose to do this with certain third-party social networking services or Identity Providers, such as Facebook or Google, we will create your account by extracting from these services certain personal information such as your email address and other personal information that your privacy settings on the service account permit us to access.
Our Applications may include social media features, such as the Facebook Like button, and widgets, such as the “Share This” button. These features may collect your Internet protocol address, which page you are visiting on or Applications, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Applications. Your interactions with these features are governed by the privacy statement of the company providing it.
We may disclose Information: as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted service providers who work on our behalf, where they do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
If Melon Health Ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Application of any change in ownership or use of this information, as well as any choices you may have regarding this information.
You can access and update your information online by logging into your account. You have the right to access and to request correction of any of your information provided to us in connection with your use of the Program. If you would like to view the information relating to you that we have stored, or to request correction of such personal information, or if you have any concerns regarding your privacy please contact us at firstname.lastname@example.org
You can stop all collection of information by the Application easily by deleting your account in ‘Settings’. You can also request to have information corrected via email, at email@example.com
To opt-out of all analytics we use, you can uninstall the Application or stop using our Services.
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We retain users health information 10 years after last date of modification, as required by law. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete user provided data that you have provided via the Application, please contact us at firstname.lastname@example.org and we will respond in a reasonable time. Please note that some or all of the user provided data may be required in order for the Application to function properly. Your data is stored, encrypted and protected using AWS servers in Sydney. This is the preferred data storage location for the Ministry of Health.
We take safeguarding the confidentiality of your information very seriously. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at email@example.com
Version 2.4, updated 14 December 2021